Channel guide

WhatsApp MOT reminders

WhatsApp MOT reminders help garages contact customers on a familiar chat channel while keeping booking prompts clear and easy to answer.

Use a familiar channel: Many customers already use WhatsApp every day, so a WhatsApp MOT reminder can feel natural and easy to respond to. It is useful when customers prefer chat-style communication over phone calls.
Make replies easier: WhatsApp gives customers a low-friction way to ask about availability, request a slot, or send extra details. The reminder still needs a clear MOT due date and booking prompt.
Match customer preferences: Some drivers will prefer SMS, others will prefer WhatsApp. Recording the preferred reminder channel helps your garage send messages in the place each customer is most likely to see.
Use alongside SMS: WhatsApp works best as part of a simple reminder strategy rather than a replacement for every text. Mixing SMS and WhatsApp lets your MOT reminders cover more customers without making the process messy.

Next step

Ready to set up reminders for your garage?

Create an account to pick your timings and messages, or send us a note if you want a hand getting started.